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Frequently Asked Questions

Boost Bank App Minimum Operating System Requirement

Effective 1st September 2025, these are the OS requirements for Boost Bank App for both iOS & Android devices:

A. For iOS: iOS 18
B. For Android: Android 13

Updating your device’s OS is crucial because an outdated OS that is no longer supported by Google/Apple weakens your device’s resistance to malware and virus attacks. It’s important to ensure that the device you use to access Boost Bank App is running on the latest version to maintain robust security.

Until we discontinued support for an OS, you may still be to access Boost Bank App via your device that is running on an older OS. However, your monthly transfer will be capped at RM 10,000. Additionally, older OS is susceptible to virus and malware attacks, which could lead to financial loss and leakage of personal information.

You can check your device's current OS via the following steps:

A. iOS: Go to Settings > Tap General > Tap About > Find our iOS version
B. Android: Go to Settings > Tap About Phone > Tap About > Find our iOS version

You can update your device's current OS via the following steps:

A. iOS: Go to Settings > Tap General > Tap About > Tap Software Update > Tap Update Now
B. Android: Go to Settings > Tap Security & Privacy > Tap System & Updates > Tap Security Update

You may need to check if your device is compatible with the required OS version. Otherwise, you may need to upgrade to a device compatible with the required OS version.

For any other inquiries, please refer to https://support.myboostbank.co.

Scam Alert: Beware of fake loan offers demanding upfront payments. Never pay, click suspicious links or share your OTP/PIN. 
Learn how to stay safe here.