Got Questions?

You may contact us via hotline for immediate assistance, or email us at the address below. Our team will respond within 3 working days.

Alternatively, reach us via:

General Hotline (9:00 AM – 9:00 PM, Daily)
+603 8658 3000

Fraud Hotline (24/7)
+603 8658 3033

Email Support (9:00 AM – 9:00 PM, Daily)
support@myboostbank.co 
 

At Boost Bank, we are committed to addressing your concerns in a fair, transparent, and timely manner.

• We acknowledge all complaints and feedback upon receipt through the relevant communication channels, such as email, website, or social media platforms.
• Each matter is carefully reviewed and assessed. The time required to resolve a complaint may vary depending on its nature and complexity.
• We aim to provide an update within 20 working days. If additional time is required, we will keep you informed of the progress and expected timeline.
• If you remain dissatisfied with the outcome, you may escalate your complaint to the Financial Markets Ombudsman Service (FMOS) or Bank Negara Malaysia (BNM) for further review.

We value your feedback and are committed to continuously improving our services. 

We are committed to addressing your concerns promptly and fairly. Please follow the steps below to submit your complaint.

Step 1: Contact Us Through Any of the Following Channels
You may reach out to us via:

1. Boost Bank App
   Log in to the Boost Bank App → Profile → Support → Submit an email or call hotline
2. Email
   Send your complaint to: support@myboostbank.co
3. Social Media
   Official Boost Bank Social Media platforms (Facebook, Instagram)
    

Step 2: Provide the Following Information
To help us assist you efficiently, please include:

• Your registered mobile number
• A clear summary of your concern
• Relevant supporting documents (e.g. screenshots, transaction receipts, reference numbers) 
   

You will receive an acknowledgement from us within one (1) working day. 

First Response Time 
We will respond to your inquiry within one (1) working day. 

Simple Cases 
Resolution within five (5) working days. 

Complex Cases 
Cases requiring further investigation may take longer. We will keep you informed of the progress and expected resolution timeline.

Need Further Assistance?

If you are dissatisfied with the resolution of your complaint, you may explore alternative avenues for independent review or mediation, including the Financial Markets Ombudsman Service (FMOS) or Bank Negara Malaysia (BNM).

Bank Negara Malaysia (BNM) – BNMLINK
BNMLINK is the complaint resolution arm of Bank Negara Malaysia that handles public enquiries and complaints.

Website: https://www.bnm.gov.my/BNMLINK

Address:
4th Floor, Podium Bangunan AICB
No. 10, Jalan Dato’ Onn
50480 Kuala Lumpur

Financial Markets Ombudsman Service (FMOS)
FMOS is an independent body that provides an alternative avenue to review financial claims or disputes if you are not satisfied with the outcome of your complaint.

Website: www.fmos.org.my

Mailing Address:
Level 14, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur

Telephone: +603-2272 2811