The cooling-off period is a 2-hour waiting period introduced as a security measure to protect you from online banking fraud. It helps prevent scammers from immediately executing unauthorized high-value transactions after increasing your transaction limit.

The following services that will be subject to a 2-hour cooling-off period once you have submitted a request to increase our transaction limit:

Yes, you may continue to perform transactions up to your existing transaction limit during the cooling-off period. The new, increased limit will only take effect after the 2-hour period ends.

Any transaction that exceeds your current (pre-increase) limit during the cooling-off period will be declined. You can retry the transaction after the 2-hour cooling-off period has ended and the new limit is in effect.

No. While a 2-hour cooling-off period is in effect from a previous request to increase your transaction limit, you cannot submit another request to either increase or decrease the limit until the period has ended.

If you request to lower your transaction limit, the change will be applied immediately, without any cooling-off period.